Customer support
1 Warranties
1.1 Warranties

All products are warranted to be free from defects in material and workmanship within the period stated below. Should any items fail during normal use; repairs, replacements, or store credit will be issued with proof of purchase.

Gotcha Covered warrants to the original purchaser that, if the aluminum furniture frame fails structurally from defects in material and workmanship within 5 years from date of purchase, or 2 years on paint and finishes,Gotcha Covered will replace the part, repair the frame, or replace entire item, at our sole discretion. Replacements will be in the original colour and style whenever possible; however, equal value replacement will be offered in the event a product or colour is discontinued.

  •  Aluminum Patio Furniture: 10 Year limited warranty
  •  Stainless Steel Patio Furniture: 3 year limited warranty
  •  Wicker Patio Furniture: 10 year limited warranty
  •  Teak Patio Furniture: 3 year limited warranty
PATIO CUSHIONS, PATIO CHAIR SLINGS & PATIO UMBRELLAS:

1 year limited warranty, excluding but not limited to the following: any type of fading, staining and mold on fabrics, the compression of cushion fillings including the fiber, dirt, rips and tears, improper cleaning causing damage.

 

EXCLUSIONS:

Warranties exclude but are not limited to the following: commercial applications, acts of nature such as wind, rain, normal fading, dirt, glass and pottery breakage of any kind, and rust on steel.

 

CLAIMS:

Warranty claims do not include delivery, pickup or home inspection. Claims will be honoured by repair, replacement or store credit. * Please retain your receipt for valid warranty. Your warranty is null and void unless an original store issued invoice is submitted.

 

Customer Price Guarantees

We are committed to offering our customers the lowest price possible. You can feel good knowing that if you find the exact item for less elsewhere, within 5 days of your purchase, if the product advertised is in stock, we will credit you the difference.

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